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Lofti

Welcome to our Help Centre

Step-by-Step Guides

Guides for Property Managers

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Guides for Tenants & Guarantors

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FAQs

Property Managers FAQs

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Tenant FAQs

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Mobile App FAQs

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Most Frequent FAQs

Do I have to pay to use Lofti?

For Landlords, you can use our Desktop platform for a fixed cost of £1.49 per active tenancy, per month. The first 5 tenancies are and will always be free. If you are an agency or property manager, please reach out top us for custom pricing based on your portfolio size and requirements. Our Lofti mobile app is free to download and free to use.

Can I cancel at any time?
For landlords, you can cancel your subscription at any time with a 1 month notice period. For businesses, cancellation terms will be according to the specific contract.
How does the free trial work?
Write to us at hello@lofti.co to find out more. We’d love to hear more about how we can help you grow and manage your property management workflow.
Is my account safe and secure?
Your data is always secure. Data is transmitted through an encrypted channel (SSL) and is in turn stored and accessed securely using AES-256 encryption. Also, following GDPR regulation, we won’t share or sell your data to 3rd parties.
How does Lofti compare with competition?

At Lofti, we understand that being a trusted and reliable service provider is no longer enough. Landlords, agents, property managers, tenants and contractors deserve more. Lofti exists to remove all friction points. We are now a 3-1 platform that covers:
i. Complete Tenant Onboarding
ii. End to end Tenancy
iii. Repairs & Maintenance management

Who can use Lofti?

a. If you are a Landlord, Agent or Property Manager depending on the size of the portfolio you are owning or managing Lofti offers different options:
i. If you are a landlord, you can either manage your properties on our App or Desktop platform
ii. If you are an agent, property manager or a big Portfolio/HMO Landlord manage you can manage all your property needs with our desktop platform

b. If you are a tenant or contractor and your landlord/agent is using Lofti as his PMS, you’ll be able to raise (tenants) and accept (contractors) maintenance jobs