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Tenant FAQs

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Services FAQs

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Top Questions

Do I have to pay to use Lofti?

“Our Lofti mobile app is free to download and free to use to for tenants.

For Landlords, you can use our product for a fixed cost of £9.99 per tenancy, per month.

If you are an agency or property manager, you can use our product Software as a Service product. Please reach out for custom pricing based on your portfolio size and requirements. Reach out to us on hello@lofti.co “

Do I have to pay to use Lofti?

“Our Lofti mobile app is free to download and free to use to for tenants.

For Landlords, you can use our product for a fixed cost of £9.99 per tenancy, per month.

If you are an agency or property manager, you can use our product Software as a Service product. Please reach out for custom pricing based on your portfolio size and requirements. Reach out to us on hello@lofti.co “

Can I cancel at any time?
“For landlords, you can cancel your subscription at anytime with a 1 month notice period. Please check our terms and conditions for more information.

For businesses, cancellation terms will be according to your contract.”

How does the free trial work?

Write to us at hello@lofti.co. to find out more. We’d love to hear more about how we can help you. T&Cs apply.

Is my account safe and secure?

Your data secure at all times. Data is transmitted through an encrypted channel (SSL) and is in turn stored and accessed securely using AES-256 encryption. We do not share your data with third parties.

How does Lofti compare with competition?

At Lofti, we understand that being a trusted and reliable service provider is no longer enough. Landlord and tenants deserve more.

Our goal is to remove all friction points and provide tenants with the best possible home experience.

We also know it is more important than ever to return more net income to the landlords. We rely on our next-gen software platform and smart data to keep fees and maintenance costs low.

We are agile and empower landlords to provide tenants with the best home experience.

Can I rent a flat on Lofti?

“It is not currently possible to rent a flat on Lofti. This may be coming very soon. Stay tuned. “

Who can use Lofti?

“The Lofti app is free to download from the App Store and Google Play.

If you are a Homeowner, our app is free to use to manage your own home. If you are a Tenant, the app is also free to use to manage any communications or maintenance issues with your Landlord if they manage their property with Lofti

If you are a Landlord, you can benefit from our next-gen property management service which covers communications with tenants, managing maintenance, onboarding workflows and portfolio dashboards.

For Businesses and big Portfolio/HMO Landlords manage all your property needs with our Software-as-a-Service product.”