Guide to Welcome Packs

Aug 9, 2022 | Blog

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If you want to set the tone for the entire tenancy with your tenant welcome pack, it’s worth taking the time to think about it and do it properly. If you provide more information, the tenancy should run more smoothly and be less stressful. Considering that the average number of repairs per property per year each was four, anything you can do to minimize these numbers is positive, which is why a comprehensive welcome package is essential

welcome pack

What should be included in your welcome pack?

Here’s what Lofti think should be included

Legal requirements in the welcome pack

There are some elements that are legally mandated within a welcome pack. Failure to include these documents can result in repercussions. Should you find that you do not have access/need to refresh any of the documents, speak to us at Lofti Property Management Software for more details.

Your tenant must be provided with all the information they need about the deposit protection scheme as well as the latest version of the government’s ‘How to Rent’ guide, as well as a copy of the gas safety here certificate for the property. As the foundation of your tenant welcome pack, these should be included.

Locate key items in your welcome pack

Likewise, make sure your tenants know where key items around the house are, including thermostats, gas and electricity meters, fuse boxes, smoke alarms and carbon monoxide detectors.

Properties utilities

In addition to providing information about the property’s utilities, such as gas, water, and electricity, the tenant welcome pack should also contain information about the providers of these services to help them save time and hassle.

Not required to be in your welcome pack (but recommended by Lofti)

In addition, you should provide your tenants with information such as who has served the house historically, when and how frequently the rubbish and recycling collection service is provided, as well as any other information that can help your tenants settle in.

Renters are often offered maps and suggestions about local supermarkets, shops, and restaurants as part of their welcoming experience. In the welcome package, it’s definitely worthwhile to include information about the property’s intended inspections, regardless of whether you wish to make this extra effort.

From the very beginning, you can instil the need to keep the property clean and to report repairs by establishing when and how often you are going to inspect it.

Maintenance issues & welcome pack

Rapidity in reporting repairs is one of the greatest factors in minimizing their impact on the environment. Because of this, providing your emergency contact information to tenants is always important.

The landlord looking to speed up their response time should consider using a property management software that covers repair and maintenance like Lofti.

At Lofti we allow tenants to report household issues 24/7 and have agents, landlords and contractors constantly in the loop of these issues. This speeds up the maintenance process and minimises communication from being time-consuming and inefficient.

Be aware of opportunities for digital content integration to keep your tenants connected with local communities. Try Therr for Business to gather metrics about your local area when designing a welcome package.

Consider partnering with local businesses and include their custom made merchandise or paper ads in the welcome materials.


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