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Lofti Knowledge Base → Agents & Landlords FAQs

Agents & Landlords FAQs

Do I have to pay to use Lofti?
For Landlords, you can use our Desktop platform for a fixed cost of £1.49 per active tenancy, per month. The first 5 tenancies are and will always be free. If you are an agency or property manager, please reach out at hello@lofti.co for custom pricing based on your portfolio size and requirements. Our Lofti mobile app is free to download and free to use
Do I have to pay to use Lofti?
For Landlords, you can use our Desktop platform for a fixed cost of £1.49 per active tenancy, per month. The first 5 tenancies are and will always be free. If you are an agency or property manager, please reach out at hello@lofti.co for custom pricing based on your portfolio size and requirements. Our Lofti mobile app is free to download and free to use
Are there any fees in addition to my subscription plan?

The onboarding on our platform is free. If you are a landlord with less than 50 active tenancies our in-house tenant referencing service costs 14.99£ per tenant referencing. If you are a landlord with more than 50 properties, an agent or a property manager please reach out at hello@lofti.co for custom pricing based on your portfolio size and requirements. We also offer the inventory check-in service; the price depends on the size of the property and is confirmed case by case.

What happens to my data when I cancel?
Upon cancellation, user data on our servers are treated according to the GDPR compliance procedures. You have the “right to be forgotten” and we won’t sell your data to 3rd party companies.
Can I cancel at any time?
For landlords, you can cancel your subscription at any time with a 1 month notice period. For businesses, cancellation terms will be according to the specific contract.
Do I have to sign a long-term contract?
We built Lofti as a community where landlords, agents, homeowners, property managers, tenants and contractors receive superior quality of services and can solve all their home related problems hassle-free by use of technology at the speed of a mouse click or mobile tap. As a landlord, you can subscribe to start using our service on a month-to-month subscription contract directly using our web app or mobile app. For businesses, contract length varies depending on each business’ situation. Please get in touch to work with us at hello@lofti.co or schedule a Demo with our team and let us show you what Lofti can do for your property management workflow. We’d love to hear from you.
How does the free trial work?
Write to us at hello@lofti.co to find out more. We’d love to hear more about how we can help you grow and manage your property management workflow.
Is my account safe and secure?
Your data is always secure. Data is transmitted through an encrypted channel (SSL) and is in turn stored and accessed securely using AES-256 encryption. Also, following GDPR regulation, we won’t share or sell your data to 3rd parties.
How does Lofti compare with competition?

At Lofti, we understand that being a trusted and reliable service provider is no longer enough. Landlords, agents, property managers, tenants and contractors deserve more. Lofti exists to remove all friction points. We are now a 3-1 platform that covers:
i. Complete Tenant Onboarding
ii. End to end Tenancy
iii. Repairs & Maintenance management

Who can use Lofti?

a. If you are a Landlord, Agent or Property Manager depending on the size of the portfolio you are owning or managing Lofti offers different options:
i. If you are a landlord, you can either manage your properties on our App or Desktop platform
ii. If you are an agent, property manager or a big Portfolio/HMO Landlord manage you can manage all your property needs with our desktop platform

b. If you are a tenant or contractor and your landlord/agent is using Lofti as his PMS, you’ll be able to raise (tenants) and accept (contractors) maintenance jobs

Which geographic areas are currently covered by Lofti?

Our Desktop platform is available in the UK. Although our vetted contractors’ network is only available in London now it will soon be available at a national level